At Nina J Couture, we strive to provide you with high-quality products and a delightful shopping experience. If you're not entirely satisfied with your purchase, we’re here to help.
Returns - Eligibility: Items must be returned within 30 days of purchase.
Condition: Products must be unused, in their original condition, and with all tags attached. Items that are damaged, worn, or altered will not be accepted.
Non-returnable items: Certain items, such as lingerie, swimwear, and sale items, are final and non-refundable. -
Process: To initiate a return, please contact us at info@ninajcouture.com with your order number and the reason for your return. We’ll guide you through the process.
Refunds - Refund method: Once your return is received and inspected, we’ll notify you. If approved, a refund will be issued to your original method of payment within 7-10 business days. -
Shipping costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the item was damaged or defective. Exchanges If you wish to exchange an item for a different size or color, please contact us at info@ninajcouture.com within 30 days of purchase.
Availability of replacement items may vary. Damaged or Incorrect Items If you received an item that was damaged or incorrect, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs. We’re here to ensure your shopping experience is smooth and satisfying. If you have any questions, feel free to reach out to us at info@ninajcouture.com
